Burnells Garage
Last updated: August 2025
Burnells Garage (“we”, “our”, “us”) values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or contact us for our vehicle servicing and repair services.
1. Information We Collect
We may collect the following types of information:
Personal details (such as your name, phone number, and email address) when you contact us via our website, email, or phone.
Vehicle information (make, model, registration, and service history) when booking servicing or repairs.
Payment information if you make payments directly to us.
Technical information such as your IP address, browser type, and how you use our website (collected via cookies – see Section 7).
2. How We Use Your Information
We use your personal data for the following purposes:
To respond to enquiries and provide quotes.
To book, manage, and carry out vehicle servicing and repairs.
To issue invoices, process payments, and manage accounts.
To send service reminders (e.g., MOT or servicing due dates).
To improve our website and services.
To comply with legal obligations.
3. Lawful Basis for Processing
We process your data under the following legal bases:
Contract – to provide the services you have requested.
Consent – when you have opted in for marketing communications.
Legitimate interests – such as improving our services.
Legal obligations – for example, keeping financial records for tax purposes.
4. Sharing Your Information
We do not sell or share your personal information with third parties for marketing purposes.
We may share your data only with:
Trusted service providers (e.g., IT support, payment processors).
Legal authorities if required by law.
5. Data Retention
We keep your personal data only for as long as necessary:
Service records: up to 7 years for legal and accounting purposes.
Enquiries: deleted after 12 months if no booking is made.
6. Your Rights
Under UK GDPR, you have the right to:
Access the personal data we hold about you.
Request correction of inaccurate information.
Request deletion of your personal data.
Object to or restrict processing of your data.
Request transfer of your data to another provider.
To exercise these rights, please contact us using the details below.
7. Cookies
Our website uses cookies to improve functionality and user experience. These may include:
Essential cookies – required for site operation.
Analytical cookies – to monitor website traffic.
You can control or disable cookies through your browser settings.
8. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
Burnells Garage
The Workshops, Waun Bant Road, Bridgend, Mid Glamorgan, CF33 6DE
📞 Mobile: 07745 740402
✉️ Email: burnellservice@gmail.com